Refund policy

At Axlymark, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

Return requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, products should be:

  • Unused and in their original condition

  • Free from damage, stains, odors, or signs of use

  • Returned with original packaging, tags, and accessories where applicable

  • In a condition that allows the product to be resold

Automotive parts or accessories that have been installed, modified, altered, or otherwise used may not be eligible for return.

3. Non-Returnable Items

We may not accept returns for products that have been:

  • Installed or used

  • Modified, altered, or damaged after delivery

  • Returned without original packaging where the packaging is necessary for resale

  • Damaged due to improper installation, misuse, or improper handling

  • Made or customized specifically for the customer, where applicable

4. Contact Us Before Returning

Please contact us before sending any product back. We will provide return instructions and, when applicable, the appropriate return address.

Unauthorized returns may be delayed or may not be accepted.

5. Return Shipping Costs

Unless the product is incorrect, damaged, or defective, the customer is generally responsible for the cost of return shipping.

If we determine that the return is due to an incorrect, damaged, or defective product, we may provide an appropriate return solution.

6. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

We may request photographs or other information showing the condition of the product and packaging so that we can evaluate the issue and determine an appropriate resolution.

7. Refunds

Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your payment provider or financial institution to process the refund.

8. Partial Refunds

In certain circumstances, a partial refund may be issued if a returned product has minor damage, missing components, or other conditions that affect its resale value, where permitted by applicable law.

9. Exchanges

If you need a replacement product, please contact us. Exchanges may be available depending on product availability and the circumstances of the request.

10. Order Cancellation

You may contact us to request cancellation before your order has entered processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Promotional Items

Products purchased through promotions, discounts, bundles, or special offers may be subject to additional return conditions where applicable.

Any specific conditions will be communicated as part of the relevant promotion.

12. Refused or Unclaimed Returns

Returns that are refused, improperly packaged, sent to an unauthorized address, or otherwise returned without following our instructions may not qualify for a refund.

13. Return Address

Unless otherwise instructed by our customer service team, approved returns should be sent to:

Unit 1801, Building B, Shimao Century Business Plaza
No. 11 Minjiang East Road
Changshu City, Jiangsu Province, 215500, China
Phone Number: +86 15151693466

Please contact us before sending your return to confirm the correct return instructions.

14. Lost Return Shipments

Customers are responsible for ensuring that returned packages are properly addressed and securely shipped.

We recommend using a trackable shipping service and keeping proof of shipment until the return has been completed.

15. Original Shipping Charges

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Email：service@axlymark.com

Company: YINGZHIDA LIMITED

Address: WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG